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Good because any good company can learn a lot from current users. Such as what works and what needs improvement whats lacking and what’s maybe overkill. It all starts at the top. They should have had discounts on the 1st gen bikes before presenting the newer 2nd gen bikes.
 

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Discussion Starter · #4 ·
Good because any good company can learn a lot from current users. Such as what works and what needs improvement whats lacking and what’s maybe overkill. It all starts at the top. They should have had discounts on the 1st gen bikes before presenting the newer 2nd gen bikes.
Yes hopefully they understand customers are always right and take correct action to fix this delicate problem to both parties in a good manner.
 

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Discussion Starter · #5 ·
Questions that need answered.
what specific parts did they add to be able to communicate with the app?
Can parts be bought online?
Can 2021 be retrofitted?
The parts and retrofitting do not have to come from Serial 1.
Just give us specific data
You're questions regarding hard and software may be a business secret just like Specialized.
It's exactly like Bosch CX and Flow app it can't be backward compatible but Bosch is transparent about it
 

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I made my Rush City purchase on a Thursday, and the email came out about the new 2022 Google software upgrade 3 days later. I told the LBS who ordered it to wait and place the order for the gen2. It took an extra month, but I did ask about getting a software update if I took the gen1 and the S1 rep told the LBS that it wasnt an option. No "push" to upgrade.
 

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Serial1 head office is watching this forum at present time
Good that you are here.
I had a test ride recently. IMHO you can do better in practicality and functionality. Most importantly the price if you want to weed out “jobbers co-operatives” that bid for all parts and component at liquidation actions in china and south east Asia. You also have opportunity to compete with manufacturers in Europe, Japan, australia and New Zealand.
I appreciate your design, particularly the chain guard, fenders, bottom bracket BUT bikes are flexible to adjust to users need (handle bar should be adjustable and wider, at current length. This will help to control wobbles during the ride).

Your price is way higher even at current discount of upto $1000. Components of bikes are made in and for mass market.

although location of battery is fantastic, the shape of it prohibit user from replacement from Brose dealer, while you are not offering parts till today.
One can replace all parts of bicycle EXCEPT battery because the placement and shape is at odd with your own vendor (Brose).

Just think from the eye of a consumer.

Thank you.
 

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You're questions regarding hard and software may be a business secret just like Specialized.
It's exactly like Bosch CX and Flow app it can't be backward compatible but Bosch is transparent about it
If software can be fixed and upgraded on Voyager interstellar space craft which is 45+ years old and trillions of miles away, why can’t on gen 1, Ebike?
 

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If software can be fixed and upgraded on Voyager interstellar space craft which is 45+ years old and trillions of miles away, why can’t on gen 1, Ebike?
You know NASA they are always thinking ahead many many years unlike the Serial 1 engineers/designers. Though the components on the Vger probes are old, NASA has all the time in the world they need to upload fixes and such. Most likely the components need to upload fixes and such were not included in the 1st gen bikes.
 

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Now a days, it doesn’t make much difference. Besides, scope of serial 1 is limited to bicycle business and have to develope just one app. It was different in 1990s, now even 10 years old are good at it, isn’t it? All except speed model has same motor and controllers. So, what app need is a Bluetooth connectivity. Not a rocket science for anyone in IT industry already.
 

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Pretty disappointed that I cannot use the app with my First Gen bike that is less than a year old and that there is no path forward to use the app. I paid premium money, waited a very long time and I am rewarded with a slap in the face for being an early adopter. Terrible customer service in my honest opinion.
 
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