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I have a RushCity and when I fully charge the battery the ECO mode displays 12 miles, TOUR displays 24 Miles, SPORT displays 12 miles, and BOOST displays 24 miles. Is it not function, or am I not understanding how to use it?
 

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I have a RushCity and when I fully charge the battery the ECO mode displays 12 miles, TOUR displays 24 Miles, SPORT displays 12 miles, and BOOST displays 24 miles. Is it not function, or am I not understanding how to use it?
You're correct. The displayed range is nowhere near accurate. I never look at it. I've found that it's best to use the battery gauge and experience. After you use it for a while, you'll be able to estimate the range fairly well
 

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I have a RushCity and when I fully charge the battery the ECO mode displays 12 miles, TOUR displays 24 Miles, SPORT displays 12 miles, and BOOST displays 24 miles. Is it not function, or am I not understanding how to use it?
Yeah the range is not correct I’ve seen it actually go up after riding for a bit.
I look at how many miles I’ve gone vs what percentage of battery I have remaining while riding.
I reset the trip miles before or every ride.
 

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Hey gang,

I just got my Rush Speed on 6/21. I waited for the Google software upgrade. I have burnt up S1 Tech Support! My display constantly started with a Battery Reserve indication, as in no battery charge left, although fully charged. 2 days and several emails later, they said they were pushing updates and others had the same problem. Oh by the way, turn off pinpoint accuracy, did the trick. Just one of the features I bought the bike for that does not work.

To the "range" issue. At first, it was fine. ECO 120 miles and the others were probably good also. After my 3rd short ride, on a full battery, ECO 33 miles. Today, full battery, ECO 13 miles.

Tech response: "The odometer on an electric bike is a new technology that has recently been added to Brose Motor eBikes (the motor found on the Serial 1 eBike). This mile estimation is based on a variety of inputs such as terrain, rider weight, cargo, and (most importantly) how your bike has been riding over the last 5-10 minutes of terrain. In short, the odometer is not the most accurate description on the battery life.

For example, if you are riding on a flat terrain for 20 miles in "Tour Mode" your bike will assume this is the terrain to expect in the future, therefore it will try to give you an estimate based on Tour Mode on the flat terrain and the rider cargo/weight over the last 20 minutes. If you quickly then switch to a steep incline, and you switch to "Boost Mode" your bike's odometer will be slightly off because you have changed modes as well as terrain. It would most likely take an additional 10 minutes of riding on that terrain in that mode to get a better estimate on the miles remaining feature. Again, the bike is doing its best guess to estimate this but we have found it not to be the most accurate at times. To summarize, the range will be more accurate as you stay in the same terrain and mode for the first 10 minutes of riding to allow the range to adjust.

In short, we recommend customers rely on the battery life bar on the left-hand side. If you are at a full charge and have been riding for a while and are now at half charge, you can expect about that same amount of life to get you back to your destination."

I'm not saying this explanation has it's merit, however, I purchased this specific $6K bike, on S1's marketing of the features. Now the "range" may never work.

I really want to love this bike, but so far, meh....
 

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Hey gang,

I just got my Rush Speed on 6/21. I waited for the Google software upgrade. I have burnt up S1 Tech Support! My display constantly started with a Battery Reserve indication, as in no battery charge left, although fully charged. 2 days and several emails later, they said they were pushing updates and others had the same problem. Oh by the way, turn off pinpoint accuracy, did the trick. Just one of the features I bought the bike for that does not work.

To the "range" issue. At first, it was fine. ECO 120 miles and the others were probably good also. After my 3rd short ride, on a full battery, ECO 33 miles. Today, full battery, ECO 13 miles.

Tech response: "The odometer on an electric bike is a new technology that has recently been added to Brose Motor eBikes (the motor found on the Serial 1 eBike). This mile estimation is based on a variety of inputs such as terrain, rider weight, cargo, and (most importantly) how your bike has been riding over the last 5-10 minutes of terrain. In short, the odometer is not the most accurate description on the battery life.

For example, if you are riding on a flat terrain for 20 miles in "Tour Mode" your bike will assume this is the terrain to expect in the future, therefore it will try to give you an estimate based on Tour Mode on the flat terrain and the rider cargo/weight over the last 20 minutes. If you quickly then switch to a steep incline, and you switch to "Boost Mode" your bike's odometer will be slightly off because you have changed modes as well as terrain. It would most likely take an additional 10 minutes of riding on that terrain in that mode to get a better estimate on the miles remaining feature. Again, the bike is doing its best guess to estimate this but we have found it not to be the most accurate at times. To summarize, the range will be more accurate as you stay in the same terrain and mode for the first 10 minutes of riding to allow the range to adjust.

In short, we recommend customers rely on the battery life bar on the left-hand side. If you are at a full charge and have been riding for a while and are now at half charge, you can expect about that same amount of life to get you back to your destination."

I'm not saying this explanation has it's merit, however, I purchased this specific $6K bike, on S1's marketing of the features. Now the "range" may never work.

I really want to love this bike, but so far, meh....
That´s pretty much the answer i got a few months ago, (not what I was looking for), I have two other bikes (specialized) using a similar motor (brose), one doesnt give any indication of the range, the other does and seems more accurate. I've decided to sell my bike, there is a lot of bike here, just not polished yet, Typical for version 1.0.
 

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yeah, the projected range is less accurate than Helen Keller playing Pin the tail on the Donkey. After a conversation with a Serial 1 employee it was suggested that the bar graph on the display was a more reliable predictor of available assist. I've discovered that I get a fairly reliable range based on my riding metrics. The variables to consider are route, wind direction, elevation/grade changes and weight carried by the bike (rider and bags). I've been getting a consistent 50 miles from a charge with the assist toggling through all the levels. I've set my assists at 20-40-70-100 at 60 rpms. I'm usually rolling at 21mph in ECO early content with making it to work on time. I usually have roughly 15# of cargo with work clothes and lunch. Sometimes I'll have paperwork for meetings but that's a pound or two at most.

So the adage "your mileage may vary" is true. I don't think Serial 1 is the only manufacturer experiencing this. I think individuals need to adapt to the limitations of the system. Hopefully the bike they've chosen is up to the task.
 
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