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16 Posts
Does anybody know how to buy another battery?
I called Serial 1 HQ to ask that question. Was told that they don't offer extra or replacement batteries right now but hope to be able to do so in summer of '22. So I'd say the answer is "You can't".Does anybody know how to buy another battery?
Strange that they would launch such a product without immediate access to a spare battery. They've compounded the problem with their published ranges, which are exaggerations.I called Serial 1 HQ to ask that question. Was told that they don't offer extra or replacement batteries right now but hope to be able to do so in summer of '22. So I'd say the answer is "You can't".
I like my Mosh don't get me wrong but when the company don't have any spare parts available not even Brose service tool which I need since my Mosh have a error shown in the display and I also want to change the power setting and it can only be done with Brose service tool if you don't have a Rush due to different displays.Strange that they would launch such a product without immediate access to a spare battery. They've compounded the problem with their published ranges, which are exaggerations.
I agree, I don't get near their publish rates. The range that the display shows (Rush/City) is way smaller (full battery shows 6 kms on Turbo). I exchanged emails with support in USA and they tell me to ignore the range displayed.Strange that they would launch such a product without immediate access to a spare battery. They've compounded the problem with their published ranges, which are exaggerations.
I have the same issue but I don't regard it as a biggie since the battery charge slider on the Brose display tells me how much charge is left, and I know how much I've ridden the bike since the charge was full.The range is definitely not correct when I’m riding. I now rely on the percentage of battery remaining and how far I have already ridden To make sure I can get home without losing the battery. Pedaling a 60 lb bike is no fun.
Yes Oil, I also love the bike. I have the step through. When there is no headwind, I can ebike 13 miles on Boost to visit my mother and still get back with plenty of battery. However, when there is a headwind, I must throttle back to the lower assist levels and sometimes I must walk the last mile home.I like my Mosh don't get me wrong but when the company don't have any spare parts available not even Brose service tool which I need since my Mosh have a error shown in the display and I also want to change the power setting and it can only be done with Brose service tool if you don't have a Rush due to different displays.
If Harley Davidson want to go into the ebike market and compete with other brands without any support beside verbal they will be history very soon.
I have emailed Brose and Serial1 support in USA and View attachment 201 Netherlands which say they are responsible for EU and talked to my local dealer without getting any help.
A ebike that doesn't run ain't worth much.
"Bad news travel fast" which H-D seem to have forgotten.
One thing is spare parts another is Brose as a company. I am used to Bosch but now I wanted to try out Brose and so far regarding how the engine is built and performance I like Brose more than Bosch but Bosch is more common and have much better technical support. Brose have absolutely non in Norway.Yes Oil, I also love the bike. I have the step through. When there is no headwind, I can ebike 13 miles on Boost to visit my mother and still get back with plenty of battery. However, when there is a headwind, I must throttle back to the lower assist levels and sometimes I must walk the last mile home.
I can't pedal a 60-pound bike without assist because of damaged hips. I really need to leave it on Boost all the time and just spin my way there on a 60rpm cadence that lets me climb steep hills.
I want to leave a fresh battery at my Mom's so I can swap them out when I visit her and go home on a fresh battery. Yes, it's lame that they didn't withhold product launch until they could supply spare batteries. I love the bike and I'm thrilled to own it.
The inability to order spare batteries does raise questions about Serial 1 product management.
Ebike tuning is something different. It's many types of tuning/chips you can use but it's not original and if you use it your warranty is lost.Found this with a google search. Not sure what it would entail as far as accessing the motor but I do know that the plastic cover over the motor could easily be removed.
E Bike Tuning for Brose motors
Yes, lack of supply remained a deterrent for me to decide to go for it (I still have temptation, seeing 50% discount recently at Best Buy.Strange that they would launch such a product without immediate access to a spare battery. They've compounded the problem with their published ranges, which are exaggerations.
IMHO for issues with motor and display you should try to contact Brose directly because these are standard Brose products. Battery’s shape is designed by serial1. Brose make 630 watt standard battery in tact angular block befitting mass market along with all bike brands they work with. So, IMHO standard Brose battery should work but you will have to work it out by connection and perhaps fitting on rear rack. But this would a tall order and mess up with visual appeal of bike.I like my Mosh don't get me wrong but when the company don't have any spare parts available not even Brose service tool which I need since my Mosh have a error shown in the display and I also want to change the power setting and it can only be done with Brose service tool if you don't have a Rush due to different displays.
If Harley Davidson want to go into the ebike market and compete with other brands without any support beside verbal they will be history very soon.
I have emailed Brose and Serial1 support in USA and View attachment 201 Netherlands which say they are responsible for EU and talked to my local dealer without getting any help.
A ebike that doesn't run ain't worth much.
"Bad news travel fast" which H-D seem to have forgotten.
Randall, did you give a credit card over the phone to support? Or they made the part available through a Harley Davidson parts counter?Well I was finally able to order an actual spare part. Yep getting that front fender/rack that I have needed.