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16 Posts
Does anybody know how to buy another battery?
I want another battery
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I called Serial 1 HQ to ask that question. Was told that they don't offer extra or replacement batteries right now but hope to be able to do so in summer of '22. So I'd say the answer is "You can't".
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16 Posts
Strange that they would launch such a product without immediate access to a spare battery. They've compounded the problem with their published ranges, which are exaggerations.
I like my Mosh don't get me wrong but when the company don't have any spare parts available not even Brose service tool which I need since my Mosh have a error shown in the display and I also want to change the power setting and it can only be done with Brose service tool if you don't have a Rush due to different displays.
If Harley Davidson want to go into the ebike market and compete with other brands without any support beside verbal they will be history very soon.
I have emailed Brose and Serial1 support in USA and
A ebike that doesn't run ain't worth much.
"Bad news travel fast" which H-D seem to have forgotten.
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17 Posts
I agree, I don't get near their publish rates. The range that the display shows (Rush/City) is way smaller (full battery shows 6 kms on Turbo). I exchanged emails with support in USA and they tell me to ignore the range displayed.
I have the same issue but I don't regard it as a biggie since the battery charge slider on the Brose display tells me how much charge is left, and I know how much I've ridden the bike since the charge was full.
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16 Posts
Yes Oil, I also love the bike. I have the step through. When there is no headwind, I can ebike 13 miles on Boost to visit my mother and still get back with plenty of battery. However, when there is a headwind, I must throttle back to the lower assist levels and sometimes I must walk the last mile home.
I can't pedal a 60-pound bike without assist because of damaged hips. I really need to leave it on Boost all the time and just spin my way there on a 60rpm cadence that lets me climb steep hills.
I want to leave a fresh battery at my Mom's so I can swap them out when I visit her and go home on a fresh battery. Yes, it's lame that they didn't withhold product launch until they could supply spare batteries. I love the bike and I'm thrilled to own it.
The inability to order spare batteries does raise questions about Serial 1 product management.
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221 Posts
I have been trying to get a simple front fender due to a collision with a bollard even that is not available. A major issue taking the bike out would really suck. When I checked with the local dealer about getting a fender they just laughed and said they had no parts of any kind Period and had no idea when they’d have anything. Seems that they have maybe missed planning for accidents. I’d also want to get an extra battery.
One thing is spare parts another is Brose as a company. I am used to Bosch but now I wanted to try out Brose and so far regarding how the engine is built and performance I like Brose more than Bosch but Bosch is more common and have much better technical support. Brose have absolutely non in Norway.
They are written on their website about cloud support and how great it is but when nobody have the "Brose service tool" which is a computer program I wonder what's going on.
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221 Posts
Found this with a google search. Not sure what it would entail as far as accessing the motor but I do know that the plastic cover over the motor could easily be removed.
E Bike Tuning for Brose motors
E Bike Tuning for Brose motors
Ebike tuning is something different. It's many types of tuning/chips you can use but it's not original and if you use it your warranty is lost.
Every Serial1 dealer should have this
Brose introduces a service tool for dealers
Fast and precise diagnosis, uncomplicated maintenance: dealers can learn the new Brose Service Tool at Eurobike in Friedrichshafen.
www.brose-ebike.com
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16 Posts
I'm learning from you guys.
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12 Posts
Yes, lack of supply remained a deterrent for me to decide to go for it (I still have temptation, seeing 50% discount recently at Best Buy.
Idea of range with serial1 seems different to me.When I had a test drive I noticed that bike is easy to paddle without paddle assist on. Motor itself operate at equivalent to 410%+ gear range, expectation is that you use help of paddle assist as you climb or ride through difficult patch of the road. So, with plentiful use of paddle assist you get average range expected with competitors (35-40 miles based on capacity of battery) but otherwise it may help you ride beyond 90-115 miles. I assume that flat terrain on tarmac would help you longer distance.
Other thing I suspect is that it reserves some battery for Basic functions such as lights and walk assist. I have not been able to experiment long distance but assume that you are able to paddle at 5 miles/h and you get help of walk assist (which is upto 6 miles per hour, you would be easily make it upto 10 miles/hrs. This way battery would last much longer range, should you use power mode on tougher terrains. IMHO you could go in beyond 115 miles that way. This could be interesting point to discusse with support.
I think serial1 has double jeopardy, limited fund to play with and limited staff. Add $4000+ price point to attempt to comparing with competitors rather then out bid them is tragedy for them because they are jeopardizing their success in market and customers with such a good and efficient bikes.
IMHO. With history and ability they should have at least tried out compete Stromer (Switzerland) and stealth (Australian) with top notch but standardized components such as ABS brakes, security, large capacity batteries (100 watts), mirrors, four censors (Yamaha), rear radars, turn signals, security alarm, location tracing, location sharing and GPS as standard.
If not possible, they could have still beaten market and high demand in market if their price point had been under $2500.while still keeping mid drive motor (Ride1up).
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12 Posts
IMHO for issues with motor and display you should try to contact Brose directly because these are standard Brose products. Battery’s shape is designed by serial1. Brose make 630 watt standard battery in tact angular block befitting mass market along with all bike brands they work with. So, IMHO standard Brose battery should work but you will have to work it out by connection and perhaps fitting on rear rack. But this would a tall order and mess up with visual appeal of bike.
I think recumbent bike shops are good at these kind of modifications.
Randall, did you give a credit card over the phone to support? Or they made the part available through a Harley Davidson parts counter?
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