Joined
·
4 Posts
Hi everyone. I received my MOSH/Cty ebike and I have to say this ebike is 'AWESOME'! As soon as I received my bike I assembled it, charged it up and began my maiden ride which was 22 miles. In all honestly I could not get off this beautiful ebike...
When I arrived home the only thing I need (my thoughts) was a 'Bar End Mirror' as I ride in traffic and a safety need to view what is behind me. After I installed the 'Bar End Mirror' I was ready to take a ride and . . . nothing! I pressed the switch and the bike would not turn on! What!!
I retraced my steps and found that I shared the wires for the Display Remote and Harness. I never suspected that the wires were located so close to the end of the handlebar. So sad to watch a 72 year old guy break down in tears. LOL
I immediately called Serial 1 support and I have to say their support was second to none. These folks immediately sent me a new Harness and Display Remote. I live in Houston, Texas and the only LBS that was able to remove the old Harness and snake the new Harness through the frame was a LBS in Austin, Texas called 'Mellow Johnny's'! I called them and made an appointment to bring my bike in. I knew I did not have the expertise to remove the old Harness and snake in the new Harness. Well 3 hours later I was out the door with my MOSH totally repaired.
Be very careful when adding anything to an ebike because there are wires hidden in the handlebar and frame. Yes, this is why our Serial 1 ebikes look so stealth.
I'm sure as time moves on and more folks purchase this great machine there will be more authorized Support centers in each state.
I'm happy to join this Serial 1 community and hope to read your thoughts and experiences and learn and enjoy this great ebike with you.
When I arrived home the only thing I need (my thoughts) was a 'Bar End Mirror' as I ride in traffic and a safety need to view what is behind me. After I installed the 'Bar End Mirror' I was ready to take a ride and . . . nothing! I pressed the switch and the bike would not turn on! What!!
I retraced my steps and found that I shared the wires for the Display Remote and Harness. I never suspected that the wires were located so close to the end of the handlebar. So sad to watch a 72 year old guy break down in tears. LOL
I immediately called Serial 1 support and I have to say their support was second to none. These folks immediately sent me a new Harness and Display Remote. I live in Houston, Texas and the only LBS that was able to remove the old Harness and snake the new Harness through the frame was a LBS in Austin, Texas called 'Mellow Johnny's'! I called them and made an appointment to bring my bike in. I knew I did not have the expertise to remove the old Harness and snake in the new Harness. Well 3 hours later I was out the door with my MOSH totally repaired.
Be very careful when adding anything to an ebike because there are wires hidden in the handlebar and frame. Yes, this is why our Serial 1 ebikes look so stealth.
I'm sure as time moves on and more folks purchase this great machine there will be more authorized Support centers in each state.
I'm happy to join this Serial 1 community and hope to read your thoughts and experiences and learn and enjoy this great ebike with you.