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Wow they finally dropped the price on the old bikes. Great time to get an ebike on the cheap. Wish I would have waited a year. Oh well we’ll still enjoy riding our old bikes.
 

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Actually, at the price point Best Buy is selling for past week. It is coming closer to the right price and value. If serial1 offer supply of replacement parts and accessories that fit the needs and style, this could win majority market share in USA, where denial of safe ride in town is practically non existent, there is no point of users to make larger ticket investment in bicycle.
 

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“Older” model - just paint color, right? What’s changed on the build specs?
It doesn't have the hardware needed for app and Google cloud connectivity (and also no USB charging port). It doesn't sound like a big deal, but it effectively means that the first gen is obsolete. People are pretty upset because they were led to believe that an app was coming (it was), but they didn't tell anyone that their $4-$5.5k, under 1 year old bikes, wouldn't support it.
 

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People are pretty upset because they were led to believe that an app was coming (it was), but they didn't tell anyone that their $4-$5.5k, under 1 year old bikes, wouldn't support it.
It seems only people purchasing from an actual dealer were promised an app to follow some months later. I believe dealers didn’t know or were led to believe that an app would work with the 1st gen bikes.
I preordered 2 Step-Thru’s on their website back in January 2021, and there was nothing on their website promising that an app would be coming someday in the future. I can understand people being mad about that if they were promised an app would be coming. So to me my bikes are still worth what I paid back then and not obsolete. I don’t plan on selling them ever. I’m gonna ride them and ride them, besides not everyone needs an app to as they say ‘enjoy the ride‘
 

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There are screenshots where people wrote to Serial 1 about the app, and they were simply told that it was coming soon with no indications that it would not be compatible with the then current generation. So the actual company - not dealers with secondhand knowledge, perpetuated the idea that the app would be applicable to existing users by not correcting any misconceptions. In fact, they're still flaky on it. On the page that mentions the app: Serial 1 App ; it says nothing about not being compatible with the previous generation. People who aren't actively researching and following Serial 1 would not know the difference between Gen 1 and 2 (as evident from the above).

It's not a matter of simply being obsolete. In the grand scheme of things, it screws over early adopters and it doesn't speak well for the company and how they perceive their customers. It is obsolete because it is abandoned as a platform. Obsolete doesn't necessarily mean useless. A bike is a bike - a 20 year old bike will have it's uses. Obsolete means: "no longer produced or used; out of date. ", or "cause (a product or idea) to be or become obsolete by replacing it with something new. " Both of which is true in this case - Serial 1 just isn't being very transparent about it.

Also, while it's awesome that you love your bike and don't care about the app, the truth of the matter is that it's a big selling point. All the big name bikes offer a very complete package and experience. Route planning, GPS tracking, remote locking and monitoring - these are amazing life of quality features. Now it is truly a $5.6k bike.

What's a true kick in the gonads is the fire sale pricing - it shows that they've really abandoned it, instead of potentially offering an upgrade path to existing owners. I imagine it's as simple as replacing the controller with the updated connectivity-enable controller and snake a couple additional wires through the frame.

Alas, I rant. I love the bike (Rush/CTY Speed), but I am not liking the company.
 

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I’ve also been following. I think those are the Gen 1 which are a bit outdated in tech and do not use the Serial 1 app.
Tech is not outdated, I checked websites of Brose and enviolo, which are the only components that make bicycle and Ebike. It still has Bluetooth connection that is because of Brose controllers. So, if serial1 app, enviolo app and Brose app can connect via Bluetooth in Gen1 it should not have a problem updating features in serial1 app.
IMHO even if management & Techs at serial1 are upto something entirely new, they can still provide current features in gen2, but they are not doing that and not explaining to buyers of gen1.

still, I won’t mind buying gen1 serial1 at 50% discount (which is matching and even beating most competition in Northern America because $2000 is hefty and you can buy those extra features from aftermarket or save for next Ebike in couple of years.
Bicycles are not that complicated technology that most owners can won’t understand and not as expensive as cars and motorcycles.
IMHO gen1 serial1 is still better than those generic brands with hub motors being sold in $2000+, better or matching those brands with mid drive motors (better range, better configuration, belt drive and aesthetics. Even if serial1 never supply replacement or extra battery, brose dealers or some aftermarket mechanic is likely to fix that problem because Brose is a global automobile component manufacturer.
 

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Tech is not outdated, I checked websites of Brose and enviolo, which are the only components that make bicycle and Ebike. It still has Bluetooth connection that is because of Brose controllers. So, if serial1 app, enviolo app and Brose app can connect via Bluetooth in Gen1 it should not have a problem updating features in serial1 app.
IMHO even if management & Techs at serial1 are upto something entirely new, they can still provide current features in gen2, but they are not doing that and not explaining to buyers of gen1.

still, I won’t mind buying gen1 serial1 at 50% discount (which is matching and even beating most competition in Northern America because $2000 is hefty and you can buy those extra features from aftermarket or save for next Ebike in couple of years.
Bicycles are not that complicated technology that most owners can won’t understand and not as expensive as cars and motorcycles.
IMHO gen1 serial1 is still better than those generic brands with hub motors being sold in $2000+, better or matching those brands with mid drive motors (better range, better configuration, belt drive and aesthetics. Even if serial1 never supply replacement or extra battery, brose dealers or some aftermarket mechanic is likely to fix that problem because Brose is a global automobile component manufacturer.
Good to know!
 

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What did you end up buying and why?
I’m deciding between Rush/Cty and Mosh/Cty.
What did you end up buying and why?
I’m deciding between Rush/Cty and Mosh/Cty.
I went with the Rush/City Speed as I wanted the class 3 capability . . . but I really do like to looks of the Mosh/City better, so I'll probably remove the fenders to get closer to that look
 

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The super sale was short-lived - hope people who wanted in got in!

The fender racks are super practical and I think the size of the fenders make the bike look super clean. On the flip side, without the fenders, you can probably install X-Plus key compatible frame locks from Abus (to share the same key with your glove box and battery). The only one that the Rush/Cty with fenders is not compatible with X-Plus keys :(
 

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Eeek...i was slow playing it ...should have pulled the trigger on one. Also around 4th of July Camping World had a huge sale comparable to today's Best Buy sale. Keep your eyes peeled and please share here if you see it strike again!
 

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The super sale was short-lived - hope people who wanted in got in!

The fender racks are super practical and I think the size of the fenders make the bike look super clean. On the flip side, without the fenders, you can probably install X-Plus key compatible frame locks from Abus (to share the same key with your glove box and battery). The only one that the Rush/Cty with fenders is not compatible with X-Plus keys :(
FYI: It looks like someone else here has already found a frame lock that fits - check out this thread: Security?
 
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