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Discussion Starter · #1 · (Edited)
I will add that Serial 1 Customer Support is helpful but it took over ten days and a paypal inquiry to get a response. First contact came from a Serial 1 Europe rep who forwarded it to a U.S. rep.... that seemed very odd
Per my recommendation, and to avoid warranty issues, I asked permission for a local private bike mechanic to make the fix on site to save time and moolah. They agreed.
 

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Are you going to make the repair? The local dealer here is not really into trying to sell the bikes and sees them as a bit of a hassle. I’m sure they don’t want to deal with warranty issues either. Hopefulily your local dealer fully supports the brand.
 

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Discussion Starter · #3 · (Edited)
Serial 1 customer care wanted me to take the bike to a local bike shop, let them disassemble it, ship the fork back for repair or replacement then send repaired part back to my bike shop to reinstall. YIKES, talk about down time. I offered them an alternative... I have a locally licensed bike mechanic who can just put a new RIVNUT in the fork without all the disassembly, reassembly and shipping costs... Serial1 rep agreed all better now.
 

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Nice to know,customer service is a essential part of a great experience. But ya go to a Harley dealer and they can't figure out a nut installation, 😀😀😀
 
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